Refund policy

Return, Exchange & Refund Policy

We want you to have a smooth and worry-free shopping experience. Please read our Return, Exchange and Refund Policy carefully before placing your order.

1. Order Cancellation

If your order has not been shipped, you may cancel it anytime for a full refund.
Please note: This does not apply to customized or assembled items.

2. Return Window

We offer a 7-day return window, which means you may request a return within 7 days of receiving your item.

To be eligible, the product must be:

In the same condition as delivered
Unworn / unused
With all original tags intact
In the original packaging
In clean, resalable condition
Accompanied by the invoice or proof of purchase

3. Non-Returnable Items

For hygiene and custom-build reasons, the following items cannot be returned:

Assembled rackets
Shoes & apparel
Customized or personalized products
Sale/discounted items
Gift cards

4. Exchanges

The quickest way to get a replacement is to return the item; once your return is approved, you may place a new order.

Free One-Time Exchange Policy:
We offer a one-time free exchange for sizing issues (e.g., shoes) or genuine product mismatches.

Return shipping cost → customer
Replacement shipping → free from our side

5. Return Shipping

Return shipping charges are the responsibility of the customer, unless:

The item is defective, OR
The wrong item was shipped

In such cases, we will cover the return shipping cost.

6. Damaged / Wrong Item Delivered

If you receive a damaged product or an incorrect item:

It must be reported within 48 hours of delivery
Along with unboxing video and/or clear photo proof

Once verified, we will arrange a replacement or issue a refund.

7. Refund Method

Once your return is approved and inspected, we will process your refund.

Refund Options:

Original payment method, or
Store credit (as per customer preference)

Note:
Shipping charges are non-refundable, except in cases of damage or wrong-item delivery.

8. Processing Time

Return review: 2–4 business days after the item reaches us
Refund issuance: 3–7 business days, depending on the payment method/bank
Store credit: Within 24 hours of approval

If you need any assistance with your return, exchange, or refund request, our support team is always here to help.

To start a return, you can contact us at info@xportgear.com. Please note that returns will need to be sent to the following address: D710, Platinum City, HMT Road, Yeshwanthpur, Bengaluru, 560022

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xportgear.com

You can always contact us for any question at info@xportgear.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.